Refund Policy

We fundamentally believe you will be thrilled with the products you purchase from us. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms.

Can I cancel/change my order?

Our orders are usually processed in a short amount of time. This means that we normally can’t make any modifications once an order has been placed. If you would like to cancel or change your order, please send us an email at hello@vynluxe.com as quickly as possible after placing your order and we will do our best to help you. Unfortunately, we can’t guarantee that we will be able to cancel or modify your order after it has been placed.

The item I received is defective/incorrect, what can I do?

If you happened to receive the wrong product or it arrived damaged, please send us an email at hello@vynluxe.com within 24 hours of receiving the item. Please include photo evidence of the damaged/wrong product and your order number in the email.

I would like to get a refund, how can I go about this?

In order to be eligible for a refund, we ask that you return the product(s) you received within 14 days of receiving your order.

Once the order arrives and is inspected by our team, your refund will be processed and the amount you paid will be automatically credited in your original method of payment within 2-7 business days. Please keep in mind that the item(s) must be unused and in their original condition.

NOTE: Shipping and transaction fees are non-refundable. A restocking fee of 5€ is required. Our return address is located in Portugal, Europe.

What about the shipping costs?

When returning an item, you are responsible for the payment of the returning shipping costs. Shipping costs are non-refundable. A trackable shipping method is mandatory, and we will not be able to process a refund if one is not used.

My package got lost/was stolen, what can I do?

We are not responsible for lost or stolen packages confirmed to have been delivered to the address provided for an order. Upon inquiry, we will confirm the address of delivery, as well as the date of delivery, tracking information and shipping carrier information for you to further investigate. If an order is lost or stolen while in transit, we will issue an immediate replacement.

What if I mistakenly provide a wrong shipping address and my order gets returned?

If an order is returned or doesn’t reach the destination due to an incomplete/wrong address provided upon purchase, this is considered solely the responsibility of the customer and therefore we cannot be held accountable and will not issue a refund. If you realize that you have provided the wrong address, please email us at hello@vynluxe.com as quickly as possible in order to avoid the shipment of your order to an incorrect address.

If you have any further questions, please contact us at hello@vynluxe.com.